Free Shipping Worldwide !!

FAQ

FAQs

 

PAYMENT METHOD:
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1) PayPal
2) Credit Card (through Paypal system no need Paypal account)
If you want to pay with credit card but only see Paypal at checkout. Click "Check out with PayPal", Then you will see there is an option "Pay with a debit or credit card, or Paypal Credit", click it, Easy!


CUSTOM DUTY, TAX AND FEES
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No Other Tax Or Fees

Exception:

(European customers:You may be required to pay duties and taxes to claim your package, depending on your local customs policy. Please understand that we have no way of determining the total cost of duties and taxes in your country. We encourage you to contact your custom bureau for specific information.)

CANCELLATION
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You can cancel the order anytime before it's shipped, I will issue a full refund to your PayPal account very soon. If your order is shipped, then you will need to return it to me, and pay the returning shipping cost.

Shipping
Producing time depends on the painting type, please see it in item's description. Shipped by DHL or FEDEX to your doorstep worldwide. A tracking number will be provided to your mail once the painting is shipped.
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Refunds and Exchanges

30 days full money refund.

We want happy customers, for any reason, if you don't like the paintings you received, 30 days full money refund acceptable. Please send me message.you will need to return it to me, and pay the returning shipping cost
You will get a full refund via Paypal when I receive returned painting.

 

Producing time.
You will receive the painting around 9-12 days( 3-5 days to finish the painting, 5-7 days to your home.by Fedex

Packing, shipping and delivery.
All paintings are packed carefully in a strong plastic tube, shipped with FedEX, 5-7 international express delivery to your home, FREE shipping to everywhere in the world.
A tracking number will be sent to you via shop shipping notification, you will receive it just in around 4 days after it's shipped.

Do you sign your art?
The signature will be put on the back of the canvas , so you can hang it in any orientations you want. If you want me to sign on the front of the painting, please indicate it right after your purchase and tell me which position you would like to hang it, then, the signature will be signed at right bottom of the front.

    Will I get what I see on the site?
    The most of art on the site were sold, your painting will be created very similar in same style, colors, you will receive the same quality and beauty of the painting as what you see from the pictures.
    Some customers asked how similar between original piece shows online and recreated piece. I can not promise you will get an IDENTICAL one as you see from the photo, because only art prints/machine can do EXACTLY same as pictured. All my paintings are hand-painted, so, every brush strokes might be different, but I DO promise you will get it in same quality and same beauty,
    Quality is the last thing you need to worried about.

    About framing and stretching/gallery wrap.
    To protect painting well during international shipping, all paintings are ROLLED (Unframed/Not stretched) and shipped in a quality PVC tube to avoid damages, it’s 100% safe and painting comes back to its original/flat state once you stretch it on a wooden base. You can decide to frame it or simply stretch/gallery wrap it in your local framing shop, depends on your taste, it’s beautiful both way.
    The painting come with EXTRA 2-3 inch white border around it for stretching or framing.

    Lost and Damages.
    We pack all paintings in strong PVC tube very carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:
    1. Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
    2. Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.
    3. If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
    Keep the damaged painting and the package until the problem is solved.

    Customized Order

    The most frequently asked question is about the size, so, on this website, as long as you find a design you like, you can always get a perfect-fit size for your lovely home.

    We made almost all of our designs in 4 shapes/orientations (square, vertical, horizontal, panoramic/slim) to meet different requirements

    There are 5-6 sizes available to each shape, anyway, If you still can not find a perfect size in the listing, please send me a custom size for a quote, will reply in 24 hours at latest due to we might in different time zones.